Answers to Frequently Asked Questions about the Interlibrary Loan System

Will I receive a notice when my requested item arrives at the library?

Yes, the Interlibrary loan system sends an email to your @law.gwu.edu account. If the item is an article or book chapter, the patron will receive the document as a pdf attachment to the email.

Why don't I see all my older requests when I look at my request history?

From time to time we purge older records from the Interlibrary Loan system. Our policy is to keep requests online for several years order to comply with record keeping requirements of the copyright law.

How long can I use an ILL book and can I renew it?

The loan period for an interlibrary loan book is set by the lending library. The due date is noted on the yellow bookstrap which is placed on the front cover of all ILL books. If the book cannot be renewed that is noted in red on the bookstrap. Otherwise, patrons must submit renewals in the ILLiad system 4 days prior to the due date. Once the lending library approves or denies the request, the interlibrary loan systems send an email accordingly.

My ILL request was cancelled and I don't understand why.

Interlibrary loan requests are cancelled for various reasons. The specific reason for the cancellation is located in the body of the email sent to the patron.

I am working as an RA for a faculty member, how do I request a book be borrowed for her/him?

Research Assistants for faculty can submit interlibrary loan requests for a faculty member only if the faculty member provides the RA with his/her ILL credentials.

I received an email saying that an ILL book is "library use only" -- what does that mean exactly?

When the email sent to the patron indicates a book is "library use only" that means the lending library has set a restriction on the use of the book. That restriction means the lending library has indicated it wants the book used under ILL staff supervised conditions.

The journal told me to use the Consortium Loan Service (CLS) for interlibrary loan. Is that the same as the law library interlibrary loan?

The Consortium Loan Service is comprised of several academic libraries. Its interlibrary loan is available for all university students, including law students. The law library interlibrary loan department is not a part of this service. To find out more information about CLS go to http://library.gwu.edu/services/consortium-loan

Who is eligible to use the Interlibrary Loan system?

The Interlibrary Loan system is for current students, faculty members, and staff members of the Law School. Visiting scholars and adjunct faculty members are not eligible to use the Interlibrary Loan system.

Why do I need a username and password to use the Interlibrary Loan system?

Your username and password allows us to give you secure access to information about your interlibrary loan requests. We can also enable you to edit your personal information such as your address or phone number.

Your username can be anything you like, such as your name, abbreviations, or an alphanumeric code. Your password also can be anything you like. We recommend that you follow good security practice and choose a password that is different from those you use to access other systems. However, no one but you will know your password, not even the library staff. The password you set is stored in an encrypted file.

What if I forget my password?

In the event that you forget your password, please use the link on the logon page to reset your password.

What Web browser should I use?

You need a Web browser that can handle forms, tables, and preferrably Cascading Style Sheets (CSS). We recommend the current versions of either Microsoft Internet Explorer or Mozilla Firefox.

Who do I contact if I have problems with or questions about the Interlibrary Loan system?

You should first contact the Reference Desk either in person or by chat, email, text message, or phone. You may also send an email to ill@law.gwu.edu.