Frequently Asked Questions

Why do I need a username and password to use ILL@JBLL?
Your username and password allows us to give you secure, authenticated access to submit interlibrary loan requests and to review information about those requests and your contact information stored in the system.

What if I forget my password?
In the event that you forget your password, please contact the Interlibrary Loan Department by email ill@law.gwu.edu. Your password will be reset to a generic password. You will receive an email indicating that you will need to change the generic password within three business days.

What Web browser should I use?
The system has been tested with Mozilla Firefox 2.0 and Microsoft IE 6. Functionality may be affected by using other web browsers.

Is security a problem if I use a public workstation (i.e., a computer used by others)?
Yes. Web browsers cache information and create a history file on the local workstation. Unless the public workstation regularly wipes out this information, it could allow a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:

1. Access  ILL@JBLL only from your personal computer or an otherwise secure workstation.
2. When using a public access workstation:
   • If possible, delete from the history file those pages that contain your personal information.
   • Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.

Why don't I see all my older requests when I look at my request history?
From time to time we purge older records from the system.

Who do I contact if I have problems with or questions about ILL@JBLL?
You should first seek assistance at the Reference Desk. You may also send an email to ill@law.gwu.edu.

Why does my browser say that you're sending a cookie? What's in it?
The Active Server Pages technology that we use to provide live reporting for the web sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use Burns ILL Online without any problems.

What system do you use?
ILL@JBLL uses ILLiad, a software product of OCLC. ILLiad was developed at the Interlibrary Loan Department of Virginia Tech and developed further by Atlas Systems, Inc. Copyright statements for ILLiad:

© 1996, 1998 Virginia Tech Intellectual Properties, Inc.
© 1998, 1999, 2000 Atlas Systems, Inc.

            

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